Reference

mpo 19 Privacy Policy for Your Account

The mpo 19 Privacy Policy shows what we collect when you open an account, verify your phone, use a mobile browser, or connect DANA, OVO, GoPay and QRIS.

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CONTACT ROUTES

Where To Ask About Privacy Policy

A privacy question should reach the account team with enough detail to locate the right record. Use the support route shown after login, or send your request through the account help path beside the cashier area. Tell us whether your question concerns phone verification, a wallet reference, a mobile session or a request to change personal data; remove passwords and full payment credentials before sending.

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Account help

Ask about the Privacy Policy through the signed-in account help path. Include your account identifier and the relevant date so we can check access records without requesting your password.

Wallet status

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, mention the displayed reference and status. We use that detail to connect your privacy request with the correct transaction trail.

Data request

Request a copy, correction or deletion assessment through support. We may ask for phone verification before discussing account data, helping prevent another person from receiving your records.

DATA CONTROLS

Six Controls Behind Your Account Data

Privacy work is tied to practical account events rather than vague promises. We separate login activity from payment references where our systems allow, protect account discussions with a verification step, and keep…

Collection purpose

We collect contact, verification, device and payment-reference data for stated account purposes. A QRIS reference, for example, helps us match wallet status without needing your wallet password.

Cookie choices

Cookies can support sign-in continuity, security checks and remembered preferences. Your browser settings can restrict them, although changing those settings may affect account access or the display of policy pages.

Account security

Phone verification helps us confirm account access before discussing personal records. We will not ask you to disclose a password, wallet PIN or complete payment credential in a support request.

Retention approach

We retain account and payment-reference records for the period needed for security, support, dispute handling and legal duties. The exact period can differ by record type and applicable local law.

Correction requests

If your contact detail or account record is inaccurate, ask support to assess a correction. Include the changed detail and complete the requested verification before we update the account.

Deletion assessment

You can ask whether particular personal data may be removed. We assess the request against open account, payment, security and legal needs, then explain any record that must remain.

Privacy Policy Questions Before Account Access

These Privacy Policy answers cover the account and wallet questions we expect before registration. If your situation is different, contact support through the signed-in route and describe the record involved. Access and eligibility depend on local law, and we may need phone verification before discussing personal data.

It covers data connected with account creation, phone verification, browser sessions, security events, payment references, support requests, cookies and retention. It also explains how to request correction or deletion assessment.

We record payment references and status details to match activity with your account, check a delayed wallet update and answer support questions. We do not need your wallet PIN or password.

Yes. When you access the account from a phone, we may record browser, device and session security details. These records help identify unusual access and keep a support response tied to your account.

Use the support path available after login and ask for an account-data request. Provide your account identifier and relevant date, then complete phone verification before we discuss records linked to you.

You can ask support to assess a correction to contact or account details. State what is inaccurate and what should replace it; we may verify your phone before making any change.

Retention depends on the record and its purpose. Account, payment-reference, security and support records may remain while needed for access control, disputes, legal duties or local-law requirements.

Yes. Send a deletion request through account support. We assess whether the data is still needed for security, payment matching, dispute handling or legal duties, and explain the outcome.

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